GENERAL POLICY

a. Pricing

Prices are subject to change depending on currency exchange rate and tax at the time of the booking.

b. Tour schedules

Tour schedules are subject to change at the pilot’s discretion as a direct result of bad weather condition, a maintenance issue that was unplanned or some other operational issue beyond our control.

c. Flying with Children

Children under 24 months of age are not allowed on board for safety reasons. Children 24 months and older require an individual full-fare seat.

d. Luggage

• You are permitted to bring personal items such as cameras, phones, glasses or sunglasses aboard the aircraft. Purses, bags, handbags, camera bags, scarves, hats and other loose items of clothing will need to stay at the heliport in a private secure locker.
• To ensure the flight safety, passengers are not allowed to carry explosives, flammable substances, metal corrosive substances, sharp objects and any objects threatening to cause harm to other passengers on board and the helicopter itself.

e. Weather

All flights are subject to weather and light conditions at the pilot’s discretion. VNHN will not be held liable for any cancellation as a result thereof.

f. Additional Waiting Time

While every effort is made to accommodate a passenger’s request for additional waiting time, this will depend on VNHN’s commitments. After a free 15-minute grace period, an additional charge of 15% of the service price will come into effect. A delay of more than 30-minutes will be considered as a no-show and charged accordingly.

g. Late-show

Timing is very important for a helicopter tour and VNHN will not be able to accept any delay. Should the guest be late, the helicopter will depart without them and/or the tour shall not be reimbursed.

h. Safety brief

VNHN will provide a short safety briefing before the flight to ensure smooth operation.

BOOKING POLICY

a. Bookings must be made at least 1 hour in advance to allow time for the Operation Manager & pilot to prepare the flight plan, schedule and authorizations.

b. The minimum passengers for each flight is 4 passengers. If only 2 passengers request the flight, they will have to bear the cost of the 2 empty seats. (For example, the 2 passengers will pay 4 x US$ 1.25)

CANCELLATION POLICY

a. Passengers canceling the reservation 72 hours before departure will not be charged any fee and get a full refund if applicable,

b. Passengers canceling the reservation between 1 to 72 hours before flight departure shall be assessed a 50% cancellation fee.

c. For any cancellation shorter than 1 hour before the scheduled departure or no show, the full-service price will be charged.

RESCHEDULING POLICY

a. A fee of 30% of the service price will be applied if a request for rescheduling is received between 30 minutes and 24 hours prior to the scheduled mission time.